Refund policy

RETURNS & REFUNDS

In order to keep the interest of our customers as top priority, we offer a no-questions-asked return or exchange policy. Only products which are unused, unworn, undamaged, with all its labels and tags completely intact in original packaging, can be returned.

The request to return or exchange the product has to be made within 2 days (48 hours) of the delivery of the product by writing to us at ovanajewels@gmail.com, barring which the purchase will be considered as final.

Note: We recommend making a video while unpacking your order, especially if the package seems tampered with. If you receive an empty package or a missing item, please contact our customer support within 48 hours of delivery. We'll need the unpacking video to process your request. Without enough proof or if there's evidence of tampering, we may not honor your claim. OVANA will have the final say in these cases.

We have a reverse pick-up facility for most pin codes. However, for pin codes that are non-serviceable by our courier partners against the reverse pick-up policy, you will have to self-ship the product(s).

The customer will be issued a replacement/refund/store credit as per preference within 2 business days of the receipt and verification of returned goods at the OVANA warehouse. For prepaid orders, the refund would be in the source of payment and for COD orders, it would ONLY be in the bank account of the individual whose name is there in the billing details.

Shipping and handling charges, as well as taxes and duties are not refundable.

Return & Exchange Policy - Curated Classic Collection

The Curated Classic Collection is made with premium craftsmanship and special care.
Please note: No COD Available - For this collection, Cash on Delivery is not available.

Advance Payment - We request our customers to pay 50% of the amount in advance to confirm your order.

Support - For any queries or more information about the Curated Classic Collection, please feel free to connect with us(9780442542). We’re happy to help.


NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

  1. Incorrect or outdated delivery address provided by the customer.

  2. After 3 failed delivery attempts by our respective courier agent.

  3. Package refused by recipient.

  4. Products returned in a used or damaged condition.

  5. Minor colour and design variation. In case of handmade and stone products, there may be some variation from the photographs on our website.

  6. The customer fails to intimate us within 2 days of receipt of goods at his/her end.

HAPPY SHOPPING!